This document provides the list of relevant logs and also the tracing levels for some of the common issues seen in the field. Documentation for the ccx cti protocol can be found in the cti protocol developer guide ccx configuration apis. Create language grammar step 2252 create menu grammar step 2254 upload grammar step 2255 using grammar formats and rules 2257 using the srgs grammar format 2257 using gsl file grammar format deprecated 2260 using the digit file grammar format 2260 document steps 2261 document step types 2262 cache document step 2263. Unfortunately some of my user forget to put their agent on ready and have this as a friendly reminder. The following shouldnt be used in production code unless you know exactly what you are doing. Scripting overview contact center express document cisco. Uccx adding a new language in your script keplers blog on. A quick and dirty introduction to the cisco uccx script editor installation hello world. Uccx scripting get statistics and manage your call. I have a single csq with multiple skills and agents with different skills levels, id like to send the call to. The language of an application affects which folder the prompts are played back from. We have been using cisco unity connection for recordingchanging of a greeting via phone remotely greeting administrator, the same way we can use cisco uccx for recording such promptsgreetings.
Compare this to uccx where a trigger is defined, based on its cti rp, which has a script statically assigned to it. However, up until recently, there wasnt a scripting. For this reason the holidaycheck script is a great learning tool. Hi i need to see if anyone knows of a good book to learn cisco scripting. Practical cisco uccx scripting techniques by josh kittle we will utilize a learn by doing approach and create handson code that the student can reuse in their own environments. Im new to uccx and im trying to build my first script.
So what iam trying to do, is write a script for evacuation purposes where. This is a post that i will enjoy because we have to deal with the string data type. I had opportunity to participate in a uccx version 7. It includes embedded reporting for a comprehensive view of contact center statistics. Pretty much what im trying to do is send an email notification to an individualteam when there are no agents logged in or ready. Cisco unified contact center express uccx initial setup. Uccx is listed in the worlds largest and most authoritative dictionary database of abbreviations and acronyms the free dictionary. Uccx creates the cti ports for this group in ucm automatically. Oct 10, 20 i recently participated in one of ciscos collaboration user group cug briefings on scripting their contact center express product.
Visit the cisco dcloud help page for more information and training materials to view all available cisco dcloud demos, visit dcloud. Difference between switch and menu steps in uccx scripting. The application tries to launch but it just disappears. How to create language support using the cisco uccx script editor set contact info bean. How to make ccx script change the language and welcome message step by step ccie. Based on that and some of the changes cisco has made, i think is critically important that scripts make use of exception statements. What i really want to expand on, it how prompts work and where they are stored, how. Jan 17, 2019 introduction in this post we will create a basic ivr application on cisco uccx 11. Cisco uccx training product and all of its associated client applications and scripting. This is part of lesson 5 of a growing lesson library in which drvoip moves from a simple q script to an. Sep 02, 2015 ccx script editor with this tutorial you will learn how to create a ccx script, include change language and redirect the call and how to add welcome message.
Cisco unified contact center express programming guides cisco. Its good opportunity to play a little with the script variables. There is a holidaycheck script that has been kicking around the cisco uccx landscape forever. Unified ccx hardware and software components to include all server types.
Explore advanced techniques in scripting and overall cisco unified ccx functionality. Routing script execution and selection before the icmucce software execute a routing script it classifies each call into call type that you have defined. Vbscript, or visual basic scripting edition, is a scripting language developed by microsoft based on the original visual basic language. Cisco uccx software and database components duration.
We will utilize a learn by doing approach and create handson code that the student can reuse in their own environments. Cisco unified contact center express scripting stuff. I than applied the script to application management which has a trigger but my issue is i cant see the default welcome prompt when i select the script i created. Universal scripting language for windows stack overflow. Advanced uccx scripting training accxsl sunset learning. Windows powershell indeed comes equipped with some powerful scripting constructs that enable it to accomplish all the tasks youre used to seeing in a scripting language. Jun 29, 2006 get to know ciscos tool command language tcl. Today let me talk about email scripting to be done in uccx only basics. The uccx scripting editor in the hands of a talented programmer can add. Uploading file to windows file share can be useful for many tasks including transferring voice messages from customers, backing up greetings, uploading xml documents with customer responses etc. Do they hmm i would be very interested in that, do you know the name of the course whykap. Xml is just a powerful alternative to obdc type solutions. It didnt get into advance scripting where you would integrate external xml files and multiple scripts working together. However, the use of application administrator is quite different.
What is the best scripting language for windows and why. A quick and dirty introduction to the cisco uccx script editor. Cisco unified contact center express expression language reference. This project contains sample code to be used with cisco unified contact center express, an ipbased automated call distribution acd system that queues and distributes incoming calls ccx cti protocol. In these scenarios, refer to the incontact wfo customer guide to cisco jtapibib integrations, the incontact wfo customer guide to cisco tapi. Well, that has now gone by the wayside so im trying to get myself back up to date on how to manage the application.
Cisco unified contact center express enablement lab v1 date january 2019. Advanced contact center express scripting labs accxsl is a 5day instructorled, labintensive course intended for experienced unified contact center express ccx administrators who need indepth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. Dec 31, 20 in scriptingapp development you are going to be working with a programming language, and most of the time, the first item you will encounter when working with a language are the variables or sometimes referred to as data types. The cisco unified ccx editor simplifies script development by providing blocks of. Introduction in this post we will create a basic ivr application on cisco uccx 11. Students will learn to manipulate languages using the language tools in the script editor. Asccx advanced scripting for cisco unified contact. Uccx scripting working with xml documents october 18th, 20 when writing call control scripts for contact centers shoretel ecc, cisco uccx do you really have to start over each time. In this follow up post to db integration in uccx, were finally going to attempt to get our hands dirtyfirst well start easy and pull out a simple set of data from a single table with an easy sql statement. Get answers from your peers along with millions of it pros who visit spiceworks. While i took the official class, uccxd, i havent really had to do much with it because we had a vendor taking care of stuff for us. What to take the class uccxd but not going to happen before 2nd quarter of next year. The aim of the document is to ensure that the reader is in the position to collect the right set of logs when the issue is occuring so that the resolution time is reduced and the chance of a root cause is increased.
Cisco unified contact center express enablement lab v1. Learn how to change language in cisco uccx scripts cisco collaboration training 100% focus on uc collaborations. Scripting is often contrasted with system programming, as in ousterhouts dichotomy or programming in the large and programming in the small. Site doesnt work in any modern browser except firefox. The scripting took you as far as database integration. Advanced cisco uccx scripting language steps by faisal h. In this course, we will introduce the student to fundamentals of ivr development with cisco uccx. The first and foremost step is to activate the language for the system. Cisco unified contact center express enablement lab v1 news. In the script editor, there is a panel made specifically for variablesit is called the variable pane. We can tap the number of callers in queue, the number of agents available, the average call holding time and even handle a caller based on the fact that they have become the oldest call in queue. The microsoft windows script host wsh formerly named windows scripting host is an automation technology for microsoft windows operating systems that provides scripting abilities comparable to batch files, but with a wider range of supported features. Pay close attention to the directory number, partition and calling search space used when creating these.
Maybe youve written scripts in your linux bash shell or with windows scripting host wsh. This article discusses advanced topics that are not supported by cisco tac and wont ever be. How to make ccx script change the language and welcome. In this course, the candidate will learn how to write basic to advanced scripting. Wsf is that it allows multiple scripts jobs as well as a combination of scripting languages within a single file. Do to this kind of scripting you need to have a handle on string manipulation, xml, data type conversions and xpath. There are literally thousands of computing languages out there in the real world and many have some relevance to scripting on windows. Multiple call variable layouts can be created in finesse starting with uccx 11. Contact center express some links below may open a new browser window to. Customer guide to cisco uccx integrations 5 cisco uccx can also be used in various combinations with cisco jtapibib, cisco tapibib, or passive voip recording. Most of the configuration is done in the script used to route the call to the finesse agent. It looks very complicated to try and do it on your own from scratch i tried yesterday by working out and copying our one and only existing script there are so many variables that i need some help. It is widely used on the windows platform by system.
Documentation for the ccx scripting can be found in the scripting and development series guide. Uploading files to windows file share posted on april 15, 2015 by ben enabling cisco uccx to upload files wav files etc to a windows file share is very useful feature that not many engineers know about. Getting the caller name through scripting with uccx. Uccx configuration basic set up and application configuration i am writing this post more or less as a refresh for myself as well, as it has been a while since i last worked on uccx. Icm then determines which script to execute, based on the call type schedule. This was also created as the root default folder for prompts during the installation in a previous lab. Indeed ranks job ads based on a combination of employer bids and relevance, such as your search terms and other activity on indeed. We will need the following applications in order to do email scripting.
This is the component in uccx where the call is placed from. Enabling cisco uccx to upload files wav files etc to a windows file share is very useful feature that not many engineers know about. I recently participated in one of ciscos collaboration user group cug briefings on scripting their contact center express product. Purpose is, the second script is for call back which works great, except the variable of the call back number is in the first script and we want to use it as an enterprise variable for the agents to see the number being called back in the second when they are fed the call from the call back queue.
Asccx advanced scripting for cisco unified contact center express v8. Asccx advanced scripting for cisco unified contact center. Windows scripting languages alex angelopoulos aka at mvps dot org language certainly makes a difference. Im familiar with creating sql statements in other databases oracle using sqlplus. It is actually a great script as it demonstrates a number of java elements that are outside the normal cut and paste scripting ability of many newbies.
Hey everyone, im sort of stumped on the send email step in ccx editor. Click create language, then under the popup window, select the new language e. The script editor asks for a call control group id. Native prompt recording greetings administrator with uccx. It is actually a great script as it demonstrates a number of java elements that are outside the normal cut and paste scripting ability of. This document describes a problem encountered when you launch the cisco unified contact center express uccx script editor version 10. Ccx scripting series capturing called and calling number. I created basic script and uploaded to script management in uccx. As the call triggers the application incoming call to the uccx i want to grab the calling number and implementation id and both add them at the end of a url pointing to a. Access cisco unified contact center express enablement lab v1 on cisco dcloud now. Configure uccx custom call variable layouts for finesse. This article does not address best practices, but merely the specific tasks associated with the objective. No special drivers, portable across operating systems, language independent and able to handle dynamic database changes.
Feb 01, 20 a quick and dirty introduction to the cisco uccx script editor installation hello world. Jun 18, 2012 when you create a uccx script you have functions for time of day and day of week, but there is no function for holidays. I also want to utilize the java array type in order to hopefully dispel any. Our application will play out the greeting to the caller and allow him to enter the extension number or wait for being transferred to the operator. When you create a uccx script you have functions for time of day and day of week, but there is no function for holidays. It works by first checking current date, then comparing that to the dates in the xml file. Its been a while since i wrote a new blog entry its new year, so here is. It is actually a great script as it demonstrates a number of java elements that are. How to configure a shared network printer in windows 7, 8. For the rest of the week the class will conduct a master project and will. Unable to run the cisco unified contact center express uccx editor version 10. However you can use an xml file with dates to perform a check against current date to determine if its a holiday or not.
Cisco unified contact center express uccx initial setup posted on march 16, 20 by peter december 12, 2015 unified contact center express uccx is the solution for small to medium up to 400 agents call centers in ciscos unified communications suite. Mar 11, 2020 windows powershell is the official scripting language of the operating system, and it is integrated within all current versions of the windows os, and available for download for past versions of the os. The video walks throughout the details of this script and provides, we hope, some useful instruction. Refer to the cisco unified contact center express srnd for. Practical cisco uccx scripting techniques pluralsight. Uccx scripting basics crap, this could potentially be a very long post, i went to the 5 day uccx enterprise course eons ago, so its good to refresh a bit actually one of the main reasons why i write any of these posts, or just to kill my boredom, cant decide. Voice extensible markup language voicexml, html web integration, custom. Unified contact center express uccx offers sophisticated call routing and comprehensive contact management. Cisco unified contact center express editor step reference. Just wondering if anyone knows how to use uccx script to record prompt and save it to default language location please. Candidate will learn most advanced scripting technologies and techniques such as custom queue logic using get reporting statistic steps, custom select resource step logic including custom queue design, as well as vm in queue, scheduled. As i said, i will not go into detail on the scripting part of the application. I am a newbie in programming so thought i would research some.
Or even perljava etc as for using batch, powershell, vbscript, the one minor thing to take note is that scripts written in them are not portable to nix. Prerequisites before you go through this tutorial you should have a working uccx. Ok, so ucce scripts work differently from uccx scripts. Uccx ivr language and multiplelanguage script cisco. Because i personally hate reading manuals and configuration guides, i always like. When launched, the uccx editor window just appears for less than a second and disappears. I learned uccx by creating a test csq and trigger and playing with the script editor but the trianing above clarified some holes for me. Uccx scripting when i retrive the number of ready agents using the get reporting statistic step, is there an additional step that will help me track agents based on skills. Indeed may be compensated by these employers, helping keep indeed free for jobseekers. I cant believe this is happening in 2017, but this uccx administration suite is garbage. Uccx can be installed with multiple languages such as english and spanish. In this view, scripting is glue code, connecting software components, and a language specialized for this purpose is a glue language. Because i personally hate reading manuals and configuration guides, i always like to learn new things hands on and. Looking for online definition of uccx or what uccx stands for.
In scriptingapp development you are going to be working with a programming language, and most of the time, the first item you will encounter when working with a language are the variables or sometimes referred to as data types. I spoke to tac and they said to use db get in the second script. Uccx provides customer segmentation with advanced, builtin. Uccx unified contact center express is also known as ipcc express or crs customer response system.